FAQs

FREQUENTLY ASKED QUESTIONS

Is there vegetarian food and western food available? +

Vegetables and vegetarian dishes feature prominently in Vietnamese cuisine, though even vegetable dishes may use fish sauce as a base so if you are a strict Vegetarian it’s a good idea to ask about the ingredients used. Western food is widely available in major centres though is generally more expensive than Vietnamese.

What general food and water precautions should I take? +

We advise you to use bottled water, even to clean your teeth. Always wash your hands thoroughly, particularly after handling local money. Ensure meats are thoroughly cooked. It is not necessary to avoid salads and herbs out of hand but remember uncooked foods do carry a greater risk. In general, establishments that cater to Western tourists make their own ice on the premises from bottled water. Elsewhere, ice is made from filtered water that is delivered in blocks from local factories. If in doubt as to the origin of ice, it’s a good idea to ask.

Insurance and vaccinations +

Regarding your travel insurance, if you wish we can undertake contacting your insurance company on your behalf in the very unlikely event of your needing to make a claim and being unable to notify them yourself. If this would be helpful, please let me know your insurance company’s contact details and the reference number of your policy.

I expect you’ve already attended to it, but just in case, don’t forget your medical precautions and vaccinations. It’s important to visit a doctor or a specialist travel clinic as early as possible before your flight to Vietnam to allow time for any side-effects of the recommended courses of vaccinations to settle down.

What insurance is treferring to? And is it mandatory to have this insurance? +

Travel Insurance is insurance that is intended to cover medical expenses and financial (such as money invested in non refundable pre-payments) and other losses incurred while traveling, either within one’s own country, or internationally. Travel insurance often offers coverage for a variety of travelers. Student travel, business travel, leisure travel, adventure travel, cruise travel, and international travel are all various options that can be insured.

  • The most common risks that are covered by travel insurance are:
  • Medical expenses
  • Emergency evacuation/repatriation
  • Return of a minor child
  • Repatriation of remains
  • Trip cancellation/interruption
  • Accidental death, injury or disablement benefit
  • Overseas funeral expenses
  • Curtailment
  • Delayed departure
  • Loss, theft or damage to personal possessions and money (including travel documents)
  • Delayed baggage (and emergency replacement of essential items)
  • Legal assistance
  • Personal liability and rental car damage excess.

The travel insurance is compulsory for traveler who makes booking with us according to local authority’s policy.

Are western toilets available? +

All hotels and guesthouses, including home-stays, are equipped with western toilets. Overnight trains usually have the options of Asian squat-style toilet at one of the carriage and a western-style toilet at the other. On long bus drives, we endeavour to time stops according to acceptable and hygienic toilet facilities which will, in most cases, include a western toilet. We recommend that you carry hand sanitizer and toilet paper.

What are the trains like? +

Train travel can be a great way to experience Vietnam. The most common routes are the overnight journeys between Hue and Hanoi and Hanoi and Sapa. We book our travellers in 4-berth soft sleeper compartments, which are clean and comfortable. Most luggage stows easily under the bottom berth or in racks above the top berth. We recommend bringing earplugs as the train is quite noisy and it can be difficult to sleep at night.

Are the domestic flights safe and reliable? +

Most domestic flights within Vietnam are with Vietnam Airlines. The fleet is modern and comfortable, with most flights using Airbus A320 or Fokker 70 aeroplanes, however schedules frequently change and this can result in alterations to your itinerary.

Is it safe to catch a taxi or cyclo at night? +

We generally advise against taking cyclos at night unless they are registered with a hotel. Taxis are safe and metered provided you use a reputable company. To assist in finding your way back to your hotel, make sure you obtain a hotel address card, to show drivers where you want to go.

Should I take a suitcase or a backpack? +

We recommend one piece of medium-sized lightweight luggage with wheels and preferably a soft cover. If you are travelling on a train during your stay, bear in mind that you will need to travel with your luggage in your compartment, where space is limited, as there is no separate baggage car.

What is the baggage allowance on domestic flights? +

The baggage allowance in economy class with Vietnam Airlines on domestic flights is one piece of checked luggage weighing no more than 20kg (44 pounds), plus one piece of hand luggage weighing no more than 7kg (15 pounds).

What should I pack for a holiday in Vietnam? +

Please refer to the following checklist as a guide. You may need to carry your own bags at certain stages during the trip so you should be able to lift them! Laundry service is available in most hotels but can be expensive.

  • Travel documents – passport, visas, travel insurance certificate, air tickets,
  • Money – traveller’s cheques/cash/credit card and money pouch
  • Day pack and/or shoulder bag that can be slung across the body for security
  • First aid kit
  • Medication/prescriptions (it is a good idea to have a doctors letter if you are carrying a large amount of medication), travel sickness tablets if required
  • Torch/flashlight
  • Travel plug/international adapter
  • Insect repellent
  • A range of comfortable, quick dry, loose fitting clothes
  • Sunscreen, hat and sunglasses
  • Swimming costume
  • Lightweight travel towel
  • Ear plugs/eye mask
  • Comfortable walking shoes
  • Camera, film and/or memory cards with spare batteries (or battery charger)
  • Raincoat/umbrella
  • Waterproof jacket
  • Clothes for temples – long pants or long skirts, long sleeve tops, shoes which are easy to slip on/off
  • Warm clothes for the winter months (Nov to Feb)
Will I need wet weather gear? +

We do advise you bring wet weather gear however raincoats and umbrellas can easily be purchased in Vietnam

Will I be able to use my mobile phone? +

Mobile phone networks cover much of the country and global roaming is available. Please check with your service provider before leaving home.

Are there many internet cafes in Vietnam? +

You will find internet cafes in almost every town and city, although the service can be slow in regional areas. Rates are generally reasonable. Most hotels offer an internet service however rates are generally higher than in internet cafes.