FREQUENTLY ASKED QUESTIONS

If you have a food restriction +

Before Swan Cruise takes you to Bai Tu Long bay, our staffs will ask you about your restrictions on food such as are you a vegan or vegetarian? Do you have any allergy to food? So that our chef on boat is able to prepare an approppriate meal for you. 
If you are not much pretty on fish, seafood or pork, you are served other dishes. 

Cancellation by Swan Cruise due to Typhoon +
In summer from July to September in Viet Nam, during this period of time it may occur typhoons influencing on Halong, Quang Ninh. It is very important that you read our Terms of Condition in case of being canceled by Swan Cruises: 

We have to cancel your trip due to bad weather conditions to guarantee the safety of tourists. Following policies will be applied for bad weather : 

a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100% refund.

b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotel in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.

c. If the cancellation is informed before 8:00 a.m and the trip is cut down from 3 days/2 nights to 2 days/1 night. You have to pay for 2 days 1 night cruise

d. If the cancellation is informed when our guest  already spent the first night and the 2nd day activities until 3:00-5:00pm, 75% of package 3 days 2 nights will be charged

The cancellation is announced ONLY by Quang Ninh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.

The weather is unpredictable so that we try to update the weather condition as fast as possible. Do please contact us to be advised for your next plan.
Are western toilets available? +

All hotels and guesthouses, including home-stays, are equipped with western toilets. Overnight trains usually have the options of Asian squat-style toilet at one of the carriage and a western-style toilet at the other. On long bus drives, we endeavour to time stops according to acceptable and hygienic toilet facilities which will, in most cases, include a western toilet. We recommend that you carry hand sanitizer and toilet paper.

What are the trains like? +

Train travel can be a great way to experience Vietnam. The most common routes are the overnight journeys between Hue and Hanoi and Hanoi and Sapa. We book our travellers in 4-berth soft sleeper compartments, which are clean and comfortable. Most luggage stows easily under the bottom berth or in racks above the top berth. We recommend bringing earplugs as the train is quite noisy and it can be difficult to sleep at night.

Are the domestic flights safe and reliable? +

Most domestic flights within Vietnam are with Vietnam Airlines. The fleet is modern and comfortable, with most flights using Airbus A320 or Fokker 70 aeroplanes, however schedules frequently change and this can result in alterations to your itinerary.

Is it safe to catch a taxi or cyclo at night? +

We generally advise against taking cyclos at night unless they are registered with a hotel. Taxis are safe and metered provided you use a reputable company. To assist in finding your way back to your hotel, make sure you obtain a hotel address card, to show drivers where you want to go.

Should I take a suitcase or a backpack? +

We recommend one piece of medium-sized lightweight luggage with wheels and preferably a soft cover. If you are travelling on a train during your stay, bear in mind that you will need to travel with your luggage in your compartment, where space is limited, as there is no separate baggage car.

What is the baggage allowance on domestic flights? +

The baggage allowance in economy class with Vietnam Airlines on domestic flights is one piece of checked luggage weighing no more than 20kg (44 pounds), plus one piece of hand luggage weighing no more than 7kg (15 pounds).

What should I pack for a holiday in Vietnam? +

Please refer to the following checklist as a guide. You may need to carry your own bags at certain stages during the trip so you should be able to lift them! Laundry service is available in most hotels but can be expensive.

  • Travel documents – passport, visas, travel insurance certificate, air tickets,
  • Money – traveller’s cheques/cash/credit card and money pouch
  • Day pack and/or shoulder bag that can be slung across the body for security
  • First aid kit
  • Medication/prescriptions (it is a good idea to have a doctors letter if you are carrying a large amount of medication), travel sickness tablets if required
  • Torch/flashlight
  • Travel plug/international adapter
  • Insect repellent
  • A range of comfortable, quick dry, loose fitting clothes
  • Sunscreen, hat and sunglasses
  • Swimming costume
  • Lightweight travel towel
  • Ear plugs/eye mask
  • Comfortable walking shoes
  • Camera, film and/or memory cards with spare batteries (or battery charger)
  • Raincoat/umbrella
  • Waterproof jacket
  • Clothes for temples – long pants or long skirts, long sleeve tops, shoes which are easy to slip on/off
  • Warm clothes for the winter months (Nov to Feb)
Will I need wet weather gear? +

We do advise you bring wet weather gear however raincoats and umbrellas can easily be purchased in Vietnam

Will I be able to use my mobile phone? +

Mobile phone networks cover much of the country and global roaming is available. Please check with your service provider before leaving home.

Are there many internet cafes in Vietnam? +

You will find internet cafes in almost every town and city, although the service can be slow in regional areas. Rates are generally reasonable. Most hotels offer an internet service however rates are generally higher than in internet cafes.