Terms and conditions

Terms and conditions

Welcome to Swan Cruise Ha Long website.  www.swancruiseshalong.com  Please read our terms & conditions carefully. On booking online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deem to have read and accepted our booking term & conditions, these conditions must approve on behalf of all member in the group. Basic Public rates All the prices for cruise are generally quote base on per person, not per cabin and charge by US dollar Deposit and final payment We are normally request guest to deposits 50% of the total cost. The terms and conditions of your reservation come into effect once your deposit is paid. The contract you enter into...

Terms and conditions


Welcome to Swan Cruise Ha Long website. www.swancruiseshalong.com Please read our terms & conditions carefully. On booking online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deem to have read and accepted our booking term & conditions, these conditions must approve on behalf of all member in the group.

Basic Public rates

All the prices for cruise are generally quote base on per person, not per cabin and charge by US dollar

Deposit and final payment

We are normally request guest to deposits 50% of the total cost. The terms and conditions of your reservation come into effect once your deposit is paid. The contract you enter into will be between yourself and Swan Cruises. 

Cancellation Charges

1. Cancellation by guest : 

Any cancellation should be referred to Swan Cruises sales office in writing by email, following these below terms.

No of customers

 Charge 50%

Charge 75%

Charge 100%

From 1-4 cabins 

3 days before check-in date

2 days before check-in date

24 hours before check-in date

Over 4 cabins

Upon 15 days before check-in date

10 days before check-in date

5 days before check-in dat


2. Cancellation by SWAN CRUISES

We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. 

We have to cancel your trip due to bad weather conditions to guarantee the safety of tourists. Following policies will be applied for bad weather : 

a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100% refund.
b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotel in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.
c. If the cancellation is informed before 8:00 a.m the trip is cut down from 3 days/2 nights to 2 days/1 night. 
d. If the cancellation is informed when our guest  already spent 1st night + 2nd day activities on DAY CRUISE (Sunset) until 3:00-5:00pm will be charge 75%  package 3 days 2 nights. 
The cancellation is announced ONLY by Quang Ninh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.

Insurance

Insurance on board is applied if the real loss/ damage/ body injuries occur. Swan Cruises is strongly suggestion to buy international travel insurance before cruise date.

Liability

The liability of the company and any other party that may be involved in providing services in connection with any of the holidays in this brochure may be limited where international apply.

The company is not to be heil responsible for any act, event or omission during the time passengers are not aboard the vessel.

Beside we also provide professional travel liability insurance package with limit of indemnity up to US$250,000 provide a safeguard and immediate help for problems occurred during the trip.

Report of property loss or damage by guests

The principles of provision of services, liability and stay within the Swan Cruises Halong. By signing the registration form, as well as by direct booking or making reservation through travel agencies which are our partners for the stay at Swan Cruises Halong, the guests confirm that they have acquainted themselves and accept the terms and conditions hereof. Regulations are binding for all guests staying on the premises of Swan Cruises.  In case of any equipment loss or damage by the guests, a report of equipment damage shall be executed. This report shall serve the basis for indemnity to be cashed by the guest, subject to the effective price list.

The guests are required to use the property and equipment belonging to Swan Cruises with care, to abide and comply with these rules, fire safety regulations, sanitary standards and public order requirements.

Children policy

a. Children under 5 years old are FOC, sharing room with parents.
b. Children from 5 to 8 years old are charged 50%, sharing room with parents.
c. Children from 9 to 11 years old are charged 75%, sharing room with parents.
d. Two children below 12 staying in a separate cabin will be charge 75% of the adult price. Children from 12 years older will be charged the same as adults.

Confirmation policy

All confirmations are generally confirmed by return email or fax. In case immediate confirmation is not possible, we will inform you of the booking 
status at the time of reservation.

Passenger’s information

Client is requested to submit or send us via email all passenger detail at least 24 hour prior to check-in passengers: Full name, Date of birth, Gender, Nationality, Passport number, Vietnam via expiry date, contact number.